Delete my account

This is a courtesy translation. The Portuguese version is the one that governs: Boopet is operated in Brazil, under Brazilian law (Consumer Defense Code, LGPD, Marco Civil da Internet). If the two ever differ, the Portuguese text prevails.

01 How to request deletion

The request is made through our data-subject channel. It is free, requires no justification and does not depend on negotiating with an agent.

Send a deletion e-mail

Write from the same address registered on the account — that is how we confirm the request is yours, and not someone else's in your name.

Open a pre-filled e-mail

Or write manually to contact@boopet.app with the subject "Boopet account deletion".

What to include in the message

the e-mail registered on the account;
a sentence confirming that you want the permanent deletion of the account and the data;
optionally, whether you want to receive a copy of your data first (portability).

Identity confirmation. If the message comes from a different address, or there is any doubt about ownership, we will ask for additional information before carrying out the deletion. It is a safeguard against third parties asking to erase someone's account.

Coming soon in the app. We are adding an account-deletion button directly in the app's settings. Until it arrives, the e-mail above is the official channel — with exactly the same effect and the same deadline.

02 Deadlines

Step	Deadline
Acknowledgement of receipt	up to 5 days
Formal reply to the data subject	up to 15 days
Erasure of data from the servers	up to 30 days
Expiry of disaster-recovery backups	within the infrastructure's retention cycle

Backups exist for disaster recovery and are not consulted to restore data from deleted accounts. They expire in the infrastructure provider's normal rotation cycle.

03 What is erased

Deletion removes everything associated with your account:

the account and login credentials;
the records of all your pets — name, breed, dates, weight, personality;
the stored photos of the animals;
vaccination card and history of doses;
prescriptions, medications, doses, schedules and treatments;
attached documents, tests and reports;
diary entries, reminders and calendar events;
recorded expenses and receipts;
walk records, if any.

Deletion is permanent. There is no recycle bin, recovery period or later restoration. Once carried out, not even we can bring the data back.

04 What is retained, and why

A minimal portion of information is kept by legal obligation, as per article 16 of the LGPD. It does not allow reconstructing your animal's history:

What stays	For how long	Why
Access logs (IP, date and time)	6 months	Marco Civil da Internet, art. 15
Tax records of subscription transactions	Period set by tax law	Tax obligation
Record of the deletion request itself	5 years	Proof that your right was honored
Anonymized statistical data	Indefinite	No longer identifies you — not personal data

Document photos sent for scanning are not on this list because they were never stored: they are discarded right after processing, as described in Security and Data.

05 Before deleting: take your data with you

An animal's health history is useful at the vet's office. Before erasing everything, consider asking for a copy of your data — we send it in a readable format (JSON or CSV), at no cost.

Just write to contact@boopet.app requesting portability before deletion. It is also worth keeping the document photos you already have on your own phone.

06 If you have an active subscription

Cancelling the subscription and deleting the account are different things. Deleting the Boopet account does not cancel billing in the app store.

Do both, in this order:

Cancel the subscription in the store.
Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → Boopet → Cancel subscription.
iPhone: Settings → your name → Subscriptions → Boopet → Cancel subscription.
Then request account deletion through the e-mail in section 1.

Cancelling stops renewal; access remains until the end of the period already paid. Deleting the account does not generate an automatic refund — the subject is covered in section 9 of the Terms of Use.

07 Erasing data without closing the account

Full deletion is not always what you want. You can also:

remove a specific pet, with its whole history, right in the app;
delete individual records — a vaccine, a prescription, an expense, a document;
change a pet's photo, which deletes the previous one from storage;
revoke permissions for camera, notifications or location in the device settings, without losing anything already recorded.

Need something the app does not offer yet? Write to contact@boopet.app and we do it manually.

08 Frequently asked questions

Do I have to justify the request?

No. Deletion is your right and does not depend on a reason, negotiation or retention offers.

Do you charge for it?

No. Deletion and portability are free, as per the LGPD.

Can I recover it if I change my mind?

No. Deletion is permanent. If there is any chance you might regret it, ask for a copy of your data first (section 5).

Does uninstalling the app delete my data?

No. Uninstalling removes the app from the device, but the account and the data remain on our servers. To erase them you need to request deletion.

What if I get no reply?

Resend the message and, if there is still no answer within the deadline, you may petition Brazil's ANPD — National Data Protection Authority directly.

Ready to delete?

Send from the e-mail registered on the account. We acknowledge receipt and carry it out within 30 days.

contact@boopet.app

Oakboo · Brazil · Free deletion, no justification, within 30 days.

Delete my account and my data