Terms of Use

01 Acceptance of these terms

These Terms of Use govern access to and use of the Boopet app and the boopet.app website, operated by Oakboo.

By creating an account, accessing or using the service, you declare that you have read, understood and fully agree with these terms and with the Privacy Policy, which is an inseparable part of this document. If you disagree with any point, do not use the app.

To use Boopet you must be 13 years old or older. If you are between 13 and 18, you must use it with the knowledge and supervision of a legal guardian.

02 What Boopet is

Boopet is a tool for organizing information about pet care. It lets you record and look up vaccines, prescriptions, treatments, documents, expenses, reminders and the routine of dogs and cats, synced across devices.

Paid-plan features include automatic document reading from photos, described in section 6. Features may be added, changed or removed over time, as set out in section 10.

03 Veterinary notice — please read carefully

In concrete terms, this means the app:

• does not issue diagnoses, prognoses or clinical guidance;
• does not prescribe medication and does not recommend dose, route or duration of treatment;
• does not validate the correctness of what the veterinarian prescribed;
• only records and organizes information that you yourself enter or confirm.

The vaccination schedule shown by the app is a general reference, calculated from the species and age you entered, based on protocols commonly used in Brazil. It does not take into account the animal's clinical condition, contraindications, region, local outbreaks or specific requirements. The valid protocol is always the one set by the veterinarian who treats your animal.

Automatic extraction from prescriptions may contain errors — handwriting, crumpled paper and blurry photos affect reading. That is why every result is presented for your mandatory review before it becomes a record or a reminder. Checking it against the original document is your responsibility.

In an emergency, or if you suspect a health problem with your animal, see a veterinarian immediately. Never delay care because of information recorded in the app.

04 Your account

• You are responsible for keeping your password confidential and for all activity carried out on your account.
• Registration details must be true and up to date. Accounts with false information may be terminated.
• The account is personal. You may use it on your own devices, but you must not share, sell or transfer it.
• If you suspect unauthorized access, change your password and let us know immediately.
• You are solely responsible for the content you enter about your animals and for the legality of the documents you photograph.

05 Permitted and prohibited use

We grant you a personal, limited, revocable, non-exclusive and non-transferable license to use Boopet for its intended purpose: caring for your animals.

It is prohibited to

• use the service for any unlawful purpose or one that violates the rights of others;
• attempt to access other users' data, or circumvent authentication, quota or plan-verification mechanisms;
• reverse-engineer, decompile or extract code, keys or credentials from the app;
• automate calls, use bots or exploit the infrastructure in a way that degrades the service for other users;
• resell, sublicense or commercially exploit the service without written authorization;
• submit illegal, offensive, discriminatory, sexual or violent content, or content exposing third parties' personal data;
• use the app to store documents unrelated to animal care, especially identity documents, cards and other people's financial information.

Breaking these rules may result in immediate suspension of the affected feature or of the account, as per section 13, without prejudice to applicable legal measures.

06 Reading documents from photos

Photo scanning is available to Pro subscribers and is meant exclusively for veterinary prescriptions, vaccination cards and receipts or invoices related to your animal.

6.1 Usage quota

Each scan consumes a paid processing call. That is why the subscription includes a monthly quota per account — shared across all registered pets —, renewed each billing cycle and kept separate per document type, so that receipt scans do not consume the quota meant for prescriptions. Current limits are shown inside the app. Manually recording treatments, vaccines and expenses is free and unlimited.

6.2 Content moderation

Every image goes through an automatic check before extraction. Images with inappropriate content are rejected, and the attempt is logged. In that case we keep only the rejection category and the number of occurrences on the account — never the image nor a description of what it contained.

6.3 Accuracy

Extraction is automatic and is not guaranteed to be exact. It is offered as a convenience to reduce typing, and the result must be checked by you against the original document before being saved. See also section 3.

07 Your content stays yours

Everything you enter — pet data, photos, documents, notes — remains your property. We claim no ownership over it.

You grant us only the technical license strictly necessary to operate the service: to store, transmit, display back to you and process your content in order to perform the functions you requested. That license ends when the content is deleted.

We do not use your content for advertising, we do not sell it, and we do not hand it to third parties to train artificial-intelligence models.

08 Boopet Pro subscription

• The free plan gives access to all essential recording and organization features, without ads, for 1 pet per account.
• The Pro plan is an auto-renewing subscription whose object is reading documents from photos, within the quota described in section 6, and registering up to 3 pets on the same account. If the subscription ends with more than 1 pet registered, nothing is deleted: all of them remain accessible and editable; only registering a new pet depends on the plan.
• Bonus: GPS walk tracking, with the route drawn on the map, is included in Pro as a courtesy, at no extra cost. Because it depends on third-party services (maps), it may be modified, offered separately or discontinued, with 30 days' prior notice in the app; this changes neither the subscription price nor its main object. The history of walks already recorded remains accessible.
• Prices, billing period and any trial period are shown before you confirm the purchase, in the app store itself, in your account's currency.
• Billing is done exclusively by Google Play or the Apple App Store. We do not process payments and have no access to your card details.
• Renewal happens automatically at the end of each period, at the contracted price, unless cancelled beforehand.
• Launch price: the price in force when you subscribe is kept for as long as your subscription stays active and uninterrupted. If we ever change the price for new subscribers, yours does not change. If the subscription is cancelled and later taken out again, the price in force at the new purchase applies.
• Any change that, by legal or store requirement, must reach active subscriptions will be communicated in advance, will depend on your consent in the store itself and will apply only to future cycles; you may cancel before it takes effect.

09 Cancellation and refunds

You can cancel at any time in the subscription settings of the store where you bought, with no penalty and without having to talk to anyone. Cancelling stops automatic renewal, and Pro access remains active until the end of the period already paid. Cancelling, by itself, does not generate a refund.

Right of withdrawal: under article 49 of the Brazilian Consumer Defense Code, you may withdraw from the purchase within 7 days of buying, with a full refund of the amount paid. The request may be made to the app store, which is the seller, or to us through the channel in section 17 — we carry it out through the store itself.

Annual plan, after the 7 days: if you ask for early termination, we refund the amount proportional to the whole months not yet started, calculated on the amount actually paid (for example: an annual subscription cancelled in the 4th month refunds 8/12 of the amount paid). Pro access ends at the moment of the refund. The monthly plan has no pro-rated refund: the current month has already been paid for and used.

Our fault: if a paid feature becomes unavailable because of us, or is discontinued, we refund the proportion for the affected period, without you having to ask twice.

Every refund is made through the store where the purchase was made, to the same payment method, within the store's timeframe (usually a few business days). A refund ends Pro access immediately; if the subscription remains active in the store, it takes effect again at the next paid renewal.

10 Availability and changes to the service

We work to keep Boopet available and stable, but the service is provided "as is". Interruptions may occur due to maintenance, supplier failure, network unavailability or events beyond our control.

We may change, suspend or discontinue features. If a discontinuation affects a paid feature, we will give reasonable notice and, where applicable, make a proportional adjustment to the subscription. If the service is shut down entirely, we will give at least 30 days' notice and make your data available for export.

11 Intellectual property

The Boopet brand, logo, visual identity, texts, interface, code and documentation of the service belong to Oakboo and are protected by intellectual-property law, including Brazil's Software Law (Law no. 9,609/1998) and Copyright Law (Law no. 9,610/1998).

These terms transfer to you no right over that property beyond the usage license described in section 5. Reproducing, distributing, modifying or creating derivative works without written authorization is prohibited.

12 Limitation of liability

We are liable for defects in the service under the Brazilian Consumer Defense Code. No clause in this document removes rights that Brazilian law guarantees you as a consumer.

Within those limits, we are not liable for:

• decisions about the animal's health made on the basis of information recorded in the app, as per section 3;
• errors, omissions or outdated data entered or confirmed by you;
• inaccuracy of automatic document extraction, when the result was not reviewed;
• reminders not delivered because of device settings, battery saving, missing permission or uninstalling the app;
• unavailability caused by supplier or network failure, or by unforeseeable circumstances and force majeure;
• data loss caused by deletion performed by you or by use in breach of these terms.

13 Suspension and termination

We may suspend or terminate access, in whole or in part, in case of breach of these terms, fraudulent use, attempts to circumvent quotas or plan verification, risk to the security of the service, or legal order.

Whenever possible, we will warn you first and state the reason. In cases of immediate security risk or illegal content, suspension may be immediate.

You may close your account whenever you wish, through the app itself or through the procedure described in Delete my account. Closing the account does not refund a period already paid, except in the cases in section 9.

14 Privacy and data protection

The processing of personal data is governed by the Privacy Policy, which forms part of these terms. The technical protection measures are described in Security and Data.

15 Changes to these terms

We may update these terms to reflect changes in the product or in legislation. Relevant changes will be communicated inside the app or by e-mail with reasonable notice, and the date at the top of this page will be updated.

If you do not agree with the new version, you may close your account before it takes effect. Continued use of the service after that date indicates agreement.

16 Governing law and venue

These terms are governed by the laws of the Federative Republic of Brazil.

Any disputes will preferably be resolved through our support channel. Failing agreement, the courts of the consumer's domicile are elected, as per article 101, item I, of the Brazilian Consumer Defense Code.

If any provision of these terms is held invalid, the others remain in full force.

17 Contact